Welcome to Flowers Barnsbury. These Terms and Conditions (“Terms”) apply to all online purchases and use of our flower delivery services via our website, specifically serving Barnsbury and surrounding areas. By placing an order through our website, you confirm your acceptance of these Terms in full. We advise you to read them carefully before making a purchase. If you do not agree with any part of these Terms, please do not proceed with your order.
These Terms govern the online sale and delivery of flowers and related products (collectively referred to as "Products") from Flowers Barnsbury. They apply to all customers residing in Barnsbury as well as those in adjacent areas who utilise our flower delivery services. Any references to "we", "us", or "our" refer to Flowers Barnsbury, and references to "you" or "your" mean the customer placing the order.
Placing an Order: To arrange a flower delivery in Barnsbury or nearby areas, you must select your desired Products and add them to your online shopping basket. Carefully check all items in your basket before proceeding to checkout. You will be responsible for ensuring the accuracy of the information you provide, including your contact and delivery details.
Order Confirmation: After you submit your order and payment details, you will receive an automatic order confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. A contract between you and Flowers Barnsbury is formed only when we have accepted your order and dispatched your Products.
Unavailable Items: We strive to maintain an up-to-date inventory but on rare occasions, certain Products may become unavailable. If any part of your order cannot be fulfilled, we will contact you promptly to arrange a suitable alternative or a refund for the unavailable item.
Order Amendments: Please contact us promptly with any changes you wish to make. We will do our best to accommodate amendments prior to dispatch, but cannot guarantee changes can be made after processing has begun.
Accepted Payment Methods: Payment for Products and applicable delivery charges must be made in full when you place your order online. We accept major credit and debit cards, along with any other payment methods indicated at the checkout.
Pricing: All prices displayed on the Flowers Barnsbury website are in British Pounds Sterling (GBP) and include VAT, where applicable. Delivery charges will be added as indicated at the time of purchase and may vary according to delivery location within Barnsbury or nearby areas and delivery service selection.
Security: All online payments are handled through secure, industry-standard payment gateways. Flowers Barnsbury does not hold or store your payment card information beyond the transaction itself.
Non-payment: In the event of payment failure, your order will not be processed. We reserve the right to cancel any order for which payment has not been received at the point of purchase.
Coverage: We offer flower delivery services across Barnsbury as well as surrounding areas. Delivery availability and timescales may vary according to postcode and location. You will be informed of all delivery options and estimated timings at the time of ordering.
Delivery Information: When placing your order, you must provide a complete and accurate delivery address, including any relevant details necessary to facilitate successful delivery (e.g., flat number, access codes). Incorrect or incomplete details may cause delays and could lead to additional charges or cancellation.
Delivery Fulfilment: We aim to deliver your flowers on your requested delivery date. However, at certain times (such as during peak periods, adverse weather, or unforeseen circumstances), deliveries may be delayed. We accept no liability for any loss or disappointment arising from such delays, but will always strive to communicate and resolve such issues promptly.
Recipient Handling: If the recipient is unavailable at the time of delivery, our delivery partner may leave the flowers safely at the property, with a neighbour, or return the Product to our shop, in accordance with our standard procedures. A delivery note will be left as appropriate. Please contact us with any queries relating to delivery status.
Cancellation by You: If you wish to cancel your order, you must notify us as soon as possible. Orders for flower arrangements can usually only be cancelled or amended up to 24 hours prior to the scheduled delivery date. Requests within 24 hours of delivery may not be possible, especially for perishable Products that have already been prepared or dispatched.
Refund Process: If approved, your refund will be processed to your original payment method. Please allow a reasonable period for the refund to appear, depending on your bank or card provider. Refunds will not be given for Products that are perishable and have already been dispatched, except where required under your statutory rights.
Cancellation by Us: We reserve the right to refuse or cancel any order at our discretion. If cancelled by us, a full refund will be issued for any sum received in respect of the order.
Should you receive a non-perishable Product that is faulty or not as described, please contact us within 14 days of delivery to arrange a replacement or refund. For perishable Products such as fresh flowers, you must contact us within 24 hours of delivery, citing any issues such as item quality, quantity, or damage sustained in transit. Evidence may be required to support your claim.
Nothing in these Terms affects your statutory rights under UK consumer law.
Flowers Barnsbury is committed to providing high-quality flowers and customer care. However, our liability under or in connection with these Terms is strictly limited to the purchase price of the Product(s) supplied to you.
We are not liable for:
Our Products are intended for domestic and private use only. If you use Products for commercial or resale purposes, our liability to you will be limited as permitted by law.
Images and Product descriptions on the Flowers Barnsbury website are for illustrative purposes only. The exact appearance, colour, or variety of flowers may vary due to seasonal and regional availability. When necessary, we reserve the right to substitute items of equivalent value and quality, particularly during peak periods. We promise that any substitutions will maintain the overall style, theme, and value of your chosen arrangement as closely as possible.
Any promotional offers or discount codes provided by Flowers Barnsbury are subject to specific terms and expiration dates. Only one code may be applied per order, unless otherwise stated. We reserve the right to modify or withdraw promotions at any time without prior notice.
All content on our website, including images, designs, logos, text, and graphics, are the property of Flowers Barnsbury or our licensors. No material may be copied, reproduced, or used without express written permission.
Your personal information and order details will be handled in accordance with our Privacy Policy, which is available on our website. We use your personal information for order processing, delivery, and any necessary communication regarding your order in line with current data protection laws.
If you have any questions or concerns regarding your flower delivery in Barnsbury or these Terms, please contact us via the contact details on our website. We aim to respond to all enquiries promptly and seek fair resolutions to customer concerns.
We reserve the right to update or change these Terms from time to time as required by law or business needs. The latest version will always be available on our website and will apply to all new orders from the time of publication. It is your responsibility to review these Terms periodically.
These Terms and any disputes arising out of or in relation to them (including all non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of England and Wales. Both you and Flowers Barnsbury agree that the courts of England and Wales shall have exclusive jurisdiction to determine any disputes or claims arising under or in relation to these Terms.
If any provision of these Terms is found by a court to be invalid or unenforceable, this will not affect the remaining provisions, which will continue in full force and effect.
These Terms set out the entire agreement between you and Flowers Barnsbury in relation to your use of our website and online flower delivery services. No other terms (express or implied) shall apply, unless specifically agreed in writing by us.
These Terms & Conditions apply to all customers of Flowers Barnsbury ordering online for delivery within Barnsbury and neighbouring districts. By submitting your order, you acknowledge and accept these terms as the foundation for all transactions with Flowers Barnsbury.
Thank you for choosing Flowers Barnsbury for your online flower delivery. We look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 300 Caledonian Rd, London, N1 1BA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnsbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
